• All our products are in stock.
All items shown on our website are available in our own stock for immediate shipment. If an item is temporarily unavailable, we do not offer the possibility to order it.
• Your articles are carefully packed.
We take care of the preparation of your package ourselves. We use environmentally friendly, clean kraft paper padding and double or triple layer recyclable cardboard.
• Your parcel will be dispatched on the same day as your order.
All orders placed before 11am (local time in Portugal) are shipped the same day. Orders placed after 11am will be dispatched the following day. Please note that if you place an order on Friday afternoon, it cannot be dispatched until the following Monday.
• Your delivery is tracked and your parcel is handed over to you against signature.
Depending on the destination country, the nature of the package and your selection, we use different delivery services. However, for reasons of quality of service, security and speed, all our deliveries are made by tracked parcel service with signature, whatever the delivery method you choose.
• You are informed of each step of the delivery process.
Whatever your choice of delivery method, you will receive an email or a text message at each stage of your package's progress. You can also track the status of your package by logging into your account on our website.
• Delivery times are respected
Delivery times vary according to your choices and the country of destination. They are clearly indicated at the time of validation of your order. These times are communicated by our carriers and are validated by our statistical observations. However, they are communicated as an indication, remain under the responsibility of the carriers and do not commit Strong Existence Lda.
• Delivery is guaranteed.
Provided that the delivery address is correctly filled in, that you are available to receive your parcel or to collect it from a relay point, we guarantee the reception of your parcel and its replacement in case of loss. We advise you to select the delivery method that offers a guarantee in case of lost or damaged parcel.
• We are available at all times.
If your parcel is not delivered within the expected time, if your parcel is delivered damaged, if your parcel is declared lost or simply if you wish to have information about your order and its delivery, we are here to help you and give you the service you expect. You can find all the information you need to contact us on our contact form.
• We deliver to all European countries, the USA and Canada.
All orders shipped to European Union countries include VAT. You do not have to pay any taxes or import duties, the prices are net. Deliveries outside the European Union (e.g. to the USA, Canada or Switzerland) are subject to a customs declaration that we make. This may, if necessary, result in the collection of duties and taxes which may be claimed from you.
Despite all these precautions, and despite the selection of carriers renowned for their quality of service and reliability, it may happen, in a few isolated cases, that the delivery process does not go perfectly.
• Your package is not delivered
All our deliveries are carried out with a permanent identification of the parcel by a tracking number which is communicated to you and the parcels are given only against your signature. Under these conditions, it is the responsibility of Strong Existence to deliver your package. If the parcel is lost, we will refund your order or send you another parcel within 30 days. Please note that if the carrier indicates that your parcel has been delivered, we are not in a position to make a claim. This is then your responsibility but we remain available to assist you in your efforts.
• Your package is damaged.
We only use new packing boxes specially designed for international transport. If the parcel presented to you is visibly damaged, we recommend that you refuse delivery, indicating the reason "Damaged parcel" and immediately inform the carrier's central services (available on the Internet) and then inform us so that we can provide you with all our assistance.
• The items do not correspond to your order.
If the items you have received do not correspond to your order, simply send us a photo of the items received within 48 hours of receiving your package. We will then proceed, at our expense, to return the package received and send a new one.
• Your items are damaged.
If the packaging appeared to be intact and one or more of your items were damaged, if you have selected a delivery method that includes the "loss & breakage" guarantee, simply send us a photo of the damaged item within 48 hours of receiving your package. We will then proceed to its replacement or refund.
• You refuse to accept the package.
This refusal to receive your parcel does not amount to the exercise of your legitimate right of withdrawal. If you refuse delivery of your package, it will be destroyed by the carrier or returned to us. If the parcel is returned to us and subject to receipt of the items in good condition, we will then proceed to reimburse the amount paid for your order from which we will deduct the delivery costs as well as the return costs (14.99€) plus 5.00€ for administrative costs.
• You do not collect your parcel from a relay point.
The absence of withdrawal of your parcel in a relay point is not equivalent to the exercise of your legitimate right of withdrawal. If you do not collect your parcel within the time limits mentioned by our carriers, it will be returned to us. Subject to receipt of the items in good condition, we offer you the possibility of a refund of the amount paid for your order from which we will deduct the delivery costs as well as the return costs (14.99€) plus 5.00€ for administrative costs. If you wish, we can proceed with a new shipment in exchange for the payment of the return costs (14.99€) and the new delivery costs.